Privacy Policy

Last updated 16 July 2026.

This notice explains what personal information NYAS collects when you use this website or get in touch, how we use it, and the rights you have over it. We keep it plain and honest.

Who we are

This site is run by NYAS Group Ltd (trading as Not Your Average Solutions), a company registered in England and Wales, company number 16146745. We are the data controller for the information described here.

For anything to do with your data, contact Hayley directly at hayley@nyas.co.uk. She reads every message herself.

The information we collect

Information you give us

When you fill in a form on this site (an enquiry, a free audit request, or a waitlist), or when you email or message us, we collect what you choose to send. That usually includes your name, email address, business name, business type, the department you want help with, and your message.

Information collected automatically

Analytics: only if you accept analytics cookies, we use Google Analytics (loaded through Google Tag Manager) to see how the site is used, for example which pages are visited and roughly where visitors come from. Until you accept, these cookies are not set. See our Cookie policy.
Server logs: our hosting provider records standard technical data such as your IP address and browser type, to keep the site secure and running. This is normal for any website.

How we use your information, and our lawful basis

What we do	Why (lawful basis under UK GDPR)
Reply to your enquiry and discuss how we might help	Legitimate interests, and taking steps to enter into a contract with you
Provide and manage services if you become a client	Performance of our contract with you
Measure how the site is used, with analytics	Your consent (which you can withdraw any time)
Keep the site secure and working	Legitimate interests
Meet our legal and accounting duties	Legal obligation

We do not sell your data, and we do not make automated decisions about you that have legal or similarly significant effects.

Who we share it with

We only share your data with the providers we rely on to run the business, and only so they can act on our instructions:

Google (Google Workspace for our email, and Google Analytics and Tag Manager for site analytics).
Hostinger, who host this website.

Some of these providers may process data outside the UK. Where they do, we rely on the appropriate safeguards allowed under UK data protection law, such as the UK's adequacy decisions or standard contractual clauses.

How long we keep it

Enquiries that do not become clients: kept for up to 24 months from your last contact, then deleted.
Client records: kept for the length of our work together, and afterwards for as long as we are required to keep financial records (usually six years, to meet HMRC rules).
Analytics data: kept for the retention period set in Google Analytics.

Your rights

Under UK GDPR you have the right to:

ask for a copy of the personal data we hold about you;
ask us to correct anything that is wrong;
ask us to delete your data;
ask us to restrict or stop using it;
object to us using it, including for our legitimate interests;
ask for your data in a portable format;
withdraw your consent to analytics at any time, using the cookie controls on the site.

To use any of these, email hayley@nyas.co.uk. We will respond within one month.

Complaints. If you are unhappy with how we have handled your data, you can complain to the Information Commissioner's Office (ICO), the UK regulator, at ico.org.uk. We would appreciate the chance to put things right first.

Children

This site and our services are meant for businesses and are not aimed at anyone under 18. We do not knowingly collect data about children.

Changes to this notice

If we change how we handle your data, we will update this page and change the date at the top. Please check back from time to time.

Contact

NYAS Group Ltd, by email at hayley@nyas.co.uk.